14 DAYS TO RETURN

Not satisfied with your purchase? No worries! You have the right to return it within 14 calendar days after you've received it. Only the costs of return are for you.

How does it work?

RETURNS 
You have a period of 14 calendar days to cancel the contract and inform us that you will return the item.You are responsible for the costs of the return shipment. The costs depend on the shipping method you choose. Without proof of shipment with Track & Trace code, lost returns will not be refunded.

What are the conditions?
You notify us within the term of 14 calendar days after receipt that you will cancel the agreement. After you have invoked the right of withdrawal, you have 14 calendar days to return the goods to us.
We advise you to keep the items in original condition and / or packaging including tag. If the item you return is damaged or the packaging is missing, we can hold you liable for the depreciation that the good has suffered as a result and claim compensation for it that is proportional to this depreciation. (article VI.51 §2 WER)
Slips & swimwear are sent in sealed packaging if these packaging is no longer sealed, we can not accept the return for hygienic reasons.

How does this work?

STEP 1

You inform us within the period of 14 calendar days that you wish to cancel the purchase. You do this by mailing us : info@livingbypoppy.com. After this you have 14 calendar days to return the goods to us.

STEP 2

We advise you to return the goods, unused, undamaged and in the original packaging and accompanied by the original labels and tags. Together with the completed return form that you can ask us via email.

TO:

By Poppy SPRL

Avenue Commandant Lothaire 53

1040 ETTERBEEK

BELGIUM

ATTENTION at the above return address packets can not be physically delivered, only by courier service.

STEP 3

You will receive the paid amounts as quickly as possible on the account number you have chosen. We undertake to make the refund at the latest within a period of 14 days after we have received the goods back from you.

EXCHANGE

Do you want to exchange your purchase for a different size? That's no problem!

Register your return by sending an email to info@livingbypoppy.com and mention your name, your order number and the product. You can then return the return (at your own expense) to

By Poppy SPRL

Avenue Commandant Lothaire 53

1040 ETTERBEEK

BELGIUM



IMPORTANT!

Bikini's can not be accepted as return for hygienic reasons, only if the sealed package has been opened.