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Terms and conditions

By accessing and using our website, you agree to comply with all of the terms and conditions hereof. Any person(s) who purchase from or visit the website accepts and agrees to these conditions.


All sales prices mentioned on the Site include taxes (BE: V.A.T 21%), exclusive of the shipping costs. The shipping costs are determined during the buying process and communicated to the User, subject to the type of product, the total amount of purchased products and the chosen shipping method by the User. The final price total is in Euro and explicitly and clearly stated before the User confirms its purchase. The published price only refers to the written description of the products. The matching pictures are used purely as illustrations and can contain elements that are not included in the price. Living By Poppy has the right to change certain prices, including the shipping costs, at any moment whichever the motive, although there is an engagement to apply the published prices at the moment of the purchase by the User.


Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfil any order of an item listed in error.


Every visible damage and/or qualitative impairment of a product or other problems with for example the delivery has to be reported immediately, with the risk of losing any right, to the customer service department at the following address


Legal warranty (only for customers)
Under the Act of September 21, 2004 of the customers ‘protection regarding sales of consumer goods, the customer has legal rights. Each article is subject to the legal warranty starting the date of purchase (if applicable delivery to) the first owner. Any commercial warranty leaves these rights without prejudice.

In order to invoke the warranty, the customers must be able to show a proof of purchase. For items that were purchased online and that were delivered to the customer’s given delivery address, the customer needs to contact the customer service department, after which the customer will have to return the goods at his costs to Living By Poppy. The repair of an item doesn’t give the right of reimbursement. Every default needs to be reported within a month of detection. After which, every right for free repair or exchange will be voided. The (commercial and/or legal) warranty is never valid on defaults that were created because of accidents, negligence, falls, abnormal or incorrect usage, use of the item for other purposes it is intended for, changes or modifications made to the item, hard-handed usage, bad maintenance. It’s also not applicable on items with a shorter lifespan. The warranty is non-transferable. As soon as your order is transmitted to us, we are no longer able to change the delivery address. Standard deliveries on Belgian holidays will take an extra workday. Our couriers generally deliver from Monday till Friday.

Waiver terms
The conditions of this article are only valid for customers who have purchased products on the Site.

The customer has the right to communicate to Living By Poppy that he renounces to the purchase, without payment of a penalty and without justification within the 14 days starting the day after the product was delivered. 

Customers, who wish to use their waiver right, have to contact the customer’s service within 14 days from the delivery and return the products at their expense to Living By Poppy, Avenue commandant Lothaire 53, 1040 Etterbeek, Belgium.

Will not be accepted as return in any case:

  • Used, dirty, damaged or incomplete products
  • Products made to size for the customer
  • Worn products and/or products where the label has been removed

Used and/or damaged goods
A return package that is not post aged enough will not be taken in reception by us. This consignment will be immediately returned to the sender. Any shipping costs shall be borne by the sender.
 Articles used and/or damaged, or the packaging of which is damaged or missing are also not accepted and will directly be returned to the sender. Any shipping costs shall be borne by the sender. If your order is delivered damaged, we ask you to notify us as soon as possible. This should be reported to the customer service, at the latest within 48 hours after delivery. Cost of a return shipment are entirely borne by the sender. Living By Poppy does not refund these.

  • The consignment should be appropriately posted and should contain a label with your return address.
  • The items must be sent back in the original packaging. The packaging should be complete and intact.
  • Articles must be undamaged and show no signs of being used. All articles will be thoroughly inspected when we receive them.

This site’s content, including text, logos, images, graphics, data, and software, is the exclusive property of Living By Poppy and is protected by all applicable laws. Photos and all other images may not be reproduced, transmitted or printed for any commercial purposes. The compilation of all-content on this site is the exclusive property of Living By Poppy.


Living By Poppy only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. We will not be held responsible for lost or delayed shipments after delivery to the shipping. Living By Poppy will not be held responsible or liable in any way for its choice of shipping carrier.


Living By Poppy grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes a violation of this site’s Terms and Conditions.


By Poppy SPRL: Living By Poppy

Avenue commandant Lothaire 53

1040 Etterbeek


Phone: +32 495/56.38.95


VAT identification number: BE0718716847

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